HFM Clinic Patient Information

We pride ourselves in having free and open communications with our patients. If you don’t see the answer to your question here, please call us at (308) 928-2103 (Alma) or (308) 824-3288 (Oxford). We’re happy to help.

New Patients

As a new patient, you will be asked to sign the required authorization forms and provide us with a copy of your insurance card and previous medical records. While our service charges are based upon the severity of your illness as well as time spent with you, Heartland Family Medicine does its best to provide quality care while keeping your charges as low as possible.

Patient Portal

We are pleased to provide our patients with a new web-based  portal, an online tool that will help you interact with our practice, where and when it best fits your busy schedule.

Using our new portal you will be able to:

  • Request appointments
  • Renew prescriptions
  • Receive your lab results and office updates
  •  with many other new features coming soon.

If you do not have a password, please contact us for your own registration code specifically for you.  We can either send it to you or tell it to you over the phone.

To enter the patient portal with your ID and Password, please click the link below.

Heartland Family Medicine Patient Portal

 

Payment and Insurance

Heartland Family Medicine participates with many insurance programs including Blue Cross and Blue Shield of Nebraska, Midlands Choice, Medicare and Medicaid. Depending on your insurance provider, most insurance claims are sent directly to the insurance company, however, you are ultimately responsible for settling your account.

Statements are mailed monthly. For your convenience, Heartland Family Medicine accepts cash, checks, debit cards, Visa, MasterCard and Discover cards. Fees for service or insurance co-payments are required at the time of service.

Billing Questions

For any billing questions, or to discuss information regarding your account, call (308) 928-2103.

Prescriptions

Your physician may authorize a prescription over the telephone, but please remember to ask for needed refills during office visits. Antibiotics and habit-forming medications require an office visit for a prescription. Refills may be requested by calling (308) 928-2103 during office hours.

Emergencies

If you have a minor injury, please call our office for assistance. For life threatening emergencies, call 911 or seek assistance in an emergency room.

Holidays Observed

Heartland Family Medicine will be closed on the following holidays: New Year’s Eve Afternoon, New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Friday Afternoon after Thanksgiving, Christmas Eve afternoon and Christmas.

Additional Websites of Interest

Centers for Disease Control and Prevention:
www.cdc.gov

CDC Vaccines and Immunizations:
www.cdc.gov/vaccines/recs/schedules

US Food and Drug Administration:
www.fda.gov

Web MD:
www.webmd.com