Harlan County Health System recognized in Top 20 US Critical Access Hospitals, naming them a “Best Practice” Hospital in the category of Patient Satisfaction.

The 20 highest ranked critical access hospitals (CAHs) in the country, as determined by iVantage Health Analytics, were recently announced by the National Rural Health Association (NRHA). Harlan County Health System merited a Top 20 Best Pr...actices in Patient Satisfaction designation from the National Rural Health Association; this means that the hospital was ranked in the Top 20 for Patient Satisfaction among all Critical Access Hospitals in the U.S. Only four other hospitals in Nebraska were designated in the Top 20. Other designees were from the States of MN, OH, TN, MN, N.Y., TX, MA, UT, OK, CA and WA. Manuela Wolf, CEO of Harlan County Health System stated: “The mission of Harlan County Health System is to be dedicated to providing the highest quality patient care experience with focused attention to patient safety, value and an uncompromised commitment to clinical excellence for those we serve. The receipt of this award shows that our staff is committed to fulfilling this mission every day.” The survey that is used to determine the winners of this designation utilizes patient satisfaction surveys sent to the patients of the health system. Questions asked in the survey touch upon every aspect of the patient stay. Not only the care given by physicians and nurses is rated, but also quality of the food, the cleanliness and quietness of the facility, pain control, patient involvement and many other parts of the patient stay. This means that receipt of this designation does not only show that the clinical staff at Harlan County Health System does excellent in caring for the patients, but that every single staff member is a part of this great group of employees and is responsible for the excellent care that is given.